• Scamhelp enables every contributor to receive instant free support advice on their case.
• Filing a report on Scamhelp will make the crypto space aware and prevent criminals from harming fellow users. Scamhelp partners with leading crypto organizations to alert them in real-time and enables users to check addresses and URLs.
• It may also help surface multiple victims of the same scam, support Law Enforcement during their investigation and increase the chances that funds can be recovered.

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Simply report your case here: https://app.cybera.io/en?source=SCAMHELP.ORG

Yes, you can report sensitive cases privately. The report information will only be made visible to Law Enforcement Partners and will not be shared on Scamhelp.org

All reports must include at least a malicious blockchain address OR a malicious URL and a short description. This is to make sure scammers can be taken down whenever possible.

Users are encouraged and guided to add information when available: evidence of the case, scammer’s contact information (email, social media handle, phone number), scammer’s IP address, token ID, transaction hash, and the amount lost. This is to support investigations.

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No, users on Scamhelp can report as guests. Please note that if you choose to report as a guest, you will not be able to edit your report or track it's progress through our victim dashboard.

Users can share reports under the username of their choice, whether their real name, organization’s name, or an anonymous name. There is also an option to submit reports as a guest (not logging in)

Yes, if you submitted your report using an account (not as a guest), you can edit your report in a few clicks. Log in >Click on your profile > View Profile > Reports > Select the report you wish to edit > Click on “edit report.”

If you submitted your report using an account (not as a guest), you can simply:

Log in > Click on your profile > View Profile > Reports.

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• If you have signed up using your email, please validate your email using the validation email from Scamhelp before you report.
• Please try to delete any cookies/cache within your browser or use a different browser.

If this is not helping, please contact help@scamhelp, and share relevant screenshots so we can best support you.

• Users report information about their cases voluntarily.
• Scamhelp protects privacy as it:
  • Collects actionable information on malicious activity to help with investigations (e.g., public blockchain addresses, public URLs)
  • Only shares victims’ personal information with law enforcement if the victim opted into sharing the information when making a report
  • All the information shared by users within reports focuses exclusively on the scammer’s information - such as the scammer’s wallet address, domain, and email. We ask contributors not to include information about the victim/ themselves.
  • Complies with applicable data regulations and utilizes first-class security standards to safeguard sensitive information
    • Explicitly collects consent from victims to share information with law enforcement.
    • Encryption at rest and in transit
      • Data is encrypted at rest using AES-256
      • Data in transit is encrypted using TLS 1.2 or greater protocol with forwarding secret ciphers using AES-128 or greater
    • Internal infrastructure meets SOC 2 Type II controls
• Users can submit reports as guests or with the username of their choice, which can be anonymous.
• Scamhelp does not share users’ information.

Scamhelp may use aggregated and anonymized user information to understand how the platform is used and improve the user experience and effectiveness. You can find our privacy terms here

Every user who reports a scam on Scamhelp can opt-in to request free instant support on their case. Simply report your case here: https://app.cybera.io/en?source=SCAMHELP.ORG and opt-in to get support at the bottom of the form.

Every user who opts in to receive support on Scamhelp will receive:

• Immediate advice based on their case, including advice on what to do immediately to protect yourself, including from asset recovery scammers.
• Personalized support to contact LE based on your jurisdiction.
• Analysis of whether their case is linked to other reports and part of a larger case. The case gets highlighted to Law Enforcement Partner whenever relevant.
• Optional investigative support from our pre-vetted leading partner.

In addition, users can access specific information on our Scamhelp Guide, including preventive education, safety practices, and recovery insights.

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Scams support on Scamhelp, including immediate advice, support to contact Law Enforcement and options on what to do next is free of charge. Only investigative support, which is optional, is not free of charge. The cost depends on the investigative support option you select.

Please note that Scamhelp does not make any profit on investigative support and only provides options to ensure users have access to a trusted pre-vetted investigative partner and do not fall into asset recovery scams.

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Please reach out to hello@scamhelp.org, and we will get back to you within 48hrs. Our Partners can seamlessly support their users with Scamhelp within their products. We can provide examples of how this works.

The Scamhelp Guide helps web3 and online users stay safe through free educational content.

The Safety Support Center aims to provide the following content free of charge:

• Preventive education on crypto and other scams
• Safety practices to keep safe
• Recovery insights for victims of scams.
• Links to specialised partners

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Yes, absolutely; please contact hello@scamhelp.org, and we will be happy to assist you.

• Users report information about their cases voluntarily.
• Scamhelp
  
  • Collects actionable information on malicious activity to help with investigations (e.g., public blockchain addresses, public URLs)
  • Only shares victims’ personal information with law enforcement if the victim opted into sharing the information when making a report
  • All the information shared by users within reports focuses exclusively on the scammer’s information - such as the scammer’s wallet address, domain, and email. We ask contributors not to include information about the victim/ themselves.
  • Complies with applicable data regulations and utilizes first-class security standards to safeguard sensitive information
    • Explicitly collects consent from victims to share information with law enforcement.
    • Encryption at rest and in transit
      • Data is encrypted at rest using AES-256
      • Data in transit is encrypted using TLS 1.2 or greater protocol with forwarding secret ciphers using AES-128 or greater
    • Internal infrastructure meets SOC 2 Type II controls
• Users can submit reports as guests or with the username of their choice, which can be anonymous.
• Chainabuse does not share users’ information.

Chainabuse may use aggregated and anonymized user information to understand how the platform is used and improve the user experience and effectiveness. You can find our privacy terms here

To ensure Scamhelp remains a safe place, our Blockchain intelligence team prevents reporting of spam, reviews every report against spam, and attributes a confidence score to every report.

1/ Spam prevention

Scamhelp maintains a 'SAFELIST' of blockchain addresses and URLs that users may confuse with scams but are not scams and cannot be reported as such.

2/ Spam detection

Scamhelp Blockchain intelligence team reviews reports against spam to ensure our platform remains a safe place for every user. Spam is removed. Users deliberately trying to post spam are banned.

3/ Confidence score

When verifying reports, Scamhelp Blockchain intelligence team attributes a confidence score to every report. This score can be leveraged as a filter or simply retrieved when using our API.

’Trusted Contributor’ Badge/score

The blue ‘Trusted Contributor’ badge means that this report was filed by a pre-vetted partner from the Web3 Security Network, who can attest to the information provided on the report.

’Checked Report’ Badge/score

The green ‘Checked by Scamhelp’ badge indicates that our team of moderators, including blockchain intelligence experts specializing in identifying crypto crime, checked the report, using specific criteria based on the type of scam and the blockchain and have enough evidence (including evidence which is not shared publicly for security reasons) to believe it is accurate. Please note that there can be no guarantee that the information is 100% accurate.

’Unverified Report’ Badge

The “Not Verified Report” Badge means that a Trusted Contributor has not shared this report and could not be verified by our blockchain intelligence experts. It does not mean it is spam, else it would have been removed, but we recommend that you use it with caution.

When using the API, you can filter reports using badges, e.g., only see reports shared by Trusted Contributors and that have been verified by our team of blockchain intelligence experts.

4/ Additional verifications

Scamhelp allows users to flag potential spam or false reports. Flagged reports are reviewed by the Global Investigations team of TRM, composed of former agents from the FBI, U.S. Secret Service, IRS-CI, and others who specialize in identifying crypto crime removed if deemed to be spam reports.

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Scamhelp collects the following information within reports to support investigations:

• Scammer's blockchain address(es)
• Scammer's domain,(s), if included
• Transaction hash
• Token ID
• Scam category
• Reported date
• Scam’s description
• Scammer’s contact information such as social media handle - Instagram/Twitter handle, email, phone number
• Amount lost

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Yes, Scamhelp does power an API to check blockchain addresses and domains. You can reach out to us for more information on hello@scamhelp.org.

Scamhelp Partners with Law Enforcement to help accelerate triaging and investigation of cases within their jurisdiction using enriched report data.

Our current Private Partners include established crypto organizations, major wallets, financial institutions, leading investigators, foundations, and pre-vetted trust and safety solutions powered by security experts. They leverage Scamhelp public, sharable information to enhance users’ safety.

• Access our nonlimited API to screen domains and addresses, protect your users in real time, and enhance trust.
• Benefit from unique features to detect threats targeting your community.
• Allow your users to receive instant free scam support seamlessly within your product.
• Signal commitment to make the crypto space safer.

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• Leverage our database to enhance your product development and your detection capabilities.
• Join our unrivaled ecosystem, benefit from the support of the Network, and raise your brand’s awareness.
• Contribute to making the space safer.

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Contact our team at hello@scamhelp.org to get more details.

You can create an account when you visit our Guide or when you report a scam.

To get access to our API, you can reach out to us at hello@scamhelp.org.